Privacy Policy — bajiok

Introduction and Scope

bajiok ("the Platform", "we", "us", "our"), accessible at bajiok.bar, is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy explains how bajiok collects, processes, stores, and shares information in connection with your use of the website, account services, sports betting markets, casino games, and payment facilities.

This policy applies to all users of bajiok, including registered players, prospective players who browse the platform without registering, and any individual whose data we process in connection with the delivery of our services. By registering an account or using the bajiok platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside the bajiok Terms and Conditions, which govern your overall relationship with the platform. In the event of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall prevail.

Data Controller Information

2.1 Identity of the Data Controller. bajiok, operating through the domain bajiok.bar, acts as the data controller in respect of all personal data collected and processed via the platform. As data controller, bajiok determines the purposes and means of processing your personal information.

2.2 Contact. For all data protection and privacy-related enquiries, you may contact bajiok at the following address: [email protected]. Please include "Privacy Request" in the subject line of your correspondence to ensure it is directed to the appropriate team without delay.

Information We Collect

3.1 Registration Data. When you create a bajiok account, we collect the following information: full legal name, date of birth, email address, mobile phone number, and your chosen username. This information is required to establish and maintain your account and to verify your eligibility to use the platform.

3.2 Identity Verification (KYC) Data. To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, bajiok may request additional identification documents. These may include a copy of your national identity card, passport, driving licence, or proof of address. Documentary evidence of your payment method (for example, a screenshot of your bKash or Nagad account registered in your name) may also be required.

3.3 Transactional Data. We record all financial transactions conducted on the platform, including deposit amounts, payment method used, withdrawal requests, betting activity, game session history, and bonus redemptions. This data is necessary for account management, dispute resolution, and regulatory compliance.

3.4 Technical Data. When you access bajiok, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, referring URLs, pages visited, and session duration. This data helps us maintain platform security, diagnose technical issues, and understand how users interact with our services.

3.5 Communications Data. If you contact bajiok support via email or live chat, we retain records of that correspondence, including the content of messages exchanged, timestamps, and any attachments you provide. This allows us to handle enquiries efficiently and maintain service quality.

3.6 Data You Provide Voluntarily. From time to time, bajiok may invite players to participate in surveys, promotions, or feedback programmes. Any information you provide in this context is collected on a voluntary basis and will be used solely for the stated purpose of the activity.

Legal Basis and Purposes of Processing

bajiok processes your personal data on the following legal bases and for the following purposes:

Where we rely on your consent as the legal basis for processing (for example, sending you marketing emails or SMS messages), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

How We Share Your Information

5.1 Payment Service Providers. To process your deposits and withdrawals, bajiok shares necessary transactional data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers act as independent data controllers in respect of the data they receive and are bound by their own privacy obligations.

5.2 Game Providers. Where you access games hosted by third-party studios (including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, and Spribe), a session token and anonymised player identifier may be transmitted to enable the game session. We do not transmit your full name, payment details, or contact information to game providers.

5.3 Technology and Infrastructure Partners. bajiok uses third-party hosting, cloud infrastructure, and cybersecurity services to operate the platform. These providers process data on our behalf as data processors and are contractually required to maintain appropriate security standards and to use the data only as directed by bajiok.

5.4 Legal and Regulatory Disclosure. bajiok may disclose your personal data to regulatory authorities, law enforcement agencies, or other competent bodies where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 No Sale to Third Parties. bajiok does not sell, licence, or otherwise commercially transfer your personal data to third-party advertisers, data aggregators, or marketing firms.

Cookies and Tracking Technologies

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit bajiok. They are widely used to make websites function correctly, to improve user experience, and to provide analytical information to site operators.

6.2 Types of Cookies Used by bajiok. bajiok uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use bajiok — pages visited, session duration, and navigation paths. This information helps us improve the platform. No personally identifiable information is included in analytics data.
• Preference Cookies: Store non-sensitive preferences such as display settings or game filter selections to improve your experience on subsequent visits.

6.3 Third-Party Advertising Cookies. bajiok does not deploy third-party advertising cookies, retargeting pixels, or cross-site tracking technologies on its platform.

6.4 Managing Cookies. You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

Data Retention

7.1 Retention Periods. bajiok retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law. As a general guide:

• Account and registration data: retained for the duration of the account relationship and for five (5) years following account closure.
• KYC documents: retained for five (5) years from the date of collection, in line with anti-money laundering requirements.
• Transaction records: retained for seven (7) years to comply with financial record-keeping obligations.
• Customer support communications: retained for three (3) years from the date of the last interaction.
• Technical logs (IP addresses, session data): retained for up to twelve (12) months for security monitoring purposes.

7.2 Secure Deletion. On expiry of the applicable retention period, personal data is securely deleted from bajiok's systems or rendered permanently anonymous such that it can no longer be associated with any identifiable individual.

Data Security

8.1 Technical Measures. bajiok implements a range of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication options for player accounts, and regular penetration testing of the platform.

8.2 Organisational Measures. Access to personal data within bajiok is restricted on a strict need-to-know basis. Staff with access to personal data receive regular data protection training and are bound by confidentiality obligations. Internal access to player data is logged and audited.

8.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, bajiok will take prompt action to contain the breach, assess its impact, and notify affected players and relevant authorities as required by applicable law.

8.4 Player Responsibility. While bajiok takes all reasonable steps to protect your data, the security of your account also depends on the strength and confidentiality of your password. You are responsible for keeping your login credentials secure and for logging out of your account on shared devices.

International Data Transfers

9.1 Cross-Border Processing. In order to deliver its services, bajiok may transfer personal data to processors located outside Bangladesh, including providers of cloud infrastructure, analytics, and game content. Where such transfers occur, bajiok takes steps to ensure that appropriate safeguards are in place, including contractual protections equivalent to those required under applicable data protection law.

9.2 Game Provider Data. Game providers (including Evolution Gaming, Ezugi, Pragmatic Play, and others) may operate servers in multiple jurisdictions. Session data transmitted to these providers is subject to the providers' own data protection frameworks, which bajiok evaluates as part of its vendor due diligence process.

Your Rights as a Data Subject

Subject to applicable law, you have the following rights in respect of your personal data held by bajiok:

• Right of Access: You may request a copy of the personal data bajiok holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that bajiok delete your personal data. Note that this right is subject to limitations where retention is required by law (for example, KYC and transaction records).
• Right to Restriction of Processing: You may request that bajiok restricts the processing of your data while a dispute is being resolved or while we assess a rectification request.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interest, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request". bajiok will respond within ten (10) business days of receiving your request.

Marketing Communications and Opt-Out

11.1 Consent-Based Marketing. bajiok sends promotional communications — including bonus offers, tournament announcements, seasonal promotions tied to events such as Eid, Pohela Boishakh, and BPL cricket season — only to players who have provided explicit consent to receive such messages at the point of registration or through their account preferences.

11.2 Opting Out. You may opt out of marketing communications at any time by emailing [email protected] with the subject "Unsubscribe" or by following the unsubscribe link included in any marketing email. Opt-out requests are processed within five (5) business days. Opting out of marketing does not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, and account security alerts.

Children and Minors

12.1 Age Restriction. bajiok is strictly intended for individuals aged 21 years and above. The platform does not knowingly collect personal data from any person under the age of 21. If bajiok becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed immediately.

12.2 Reporting Concerns. If you believe that a person under the age of 21 has registered on bajiok or accessed the platform using your account, please notify us immediately at [email protected]. We take these reports seriously and will investigate without delay.

Changes to This Privacy Policy

13.1 Policy Updates. bajiok may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered players via email at least seven (7) days before taking effect. The "Last Updated" date at the top of this page will be revised each time the policy is updated.

13.2 Continued Use as Acceptance. Your continued use of the bajiok platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should close your account and cease using the platform.

Contact and Complaints

For any privacy-related questions, requests, or complaints, please contact the bajiok data protection team. We are available seven days a week and aim to respond to all enquiries within ten (10) business days.

Email: [email protected]

Please note that this email address is displayed as plain text and is not a clickable link. If you are dissatisfied with bajiok's handling of a privacy complaint, you may escalate the matter to the appropriate data protection authority in your jurisdiction.